Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino, a payment provider or a support organisation. If your question is about a specific bonus, a stalled withdrawal or a term you cannot decipher, read the sections below first — the right destination is often not us.
Email the editorial team
Write to us at [email protected]. A person reads every message. We aim to reply within two working days, though corrections involving licence checks or bonus terms can take longer because we re-verify before we respond.
To get a useful answer first time, include:
- The page you were reading — the URL or the page title, so we can check the exact wording you saw.
- The casino name — for example Betmica or Kikibet, rather than "the one at the top".
- The claim you are querying — a bonus percentage, a wagering multiplier, a withdrawal limit, a stated payment method.
- Screenshots of the operator's own terms where you have them. Casino terms change without notice, and a dated screenshot settles most disputes about who is out of date.
Please do not send us account numbers, card details, passwords or copies of identity documents. We never need them, and we will delete anything of that kind that arrives.
What we can help with, and what we cannot
| You contact us about | What happens |
|---|---|
| A factual error in a review | We re-check the operator's published terms and correct or date-stamp the page |
| A bonus term you find confusing | We explain how that type of term generally works and point you to the relevant guide |
| A suggestion for a site or topic to cover | Logged for editorial consideration; no guarantee of inclusion |
| A commercial or partnership enquiry | Handled separately from editorial; it does not affect rankings |
| Your casino account, balance or withdrawal | We cannot access it. Contact the operator, then its complaints route |
| Removing yourself from a casino | Use the operator's self-exclusion tools; for GB-licensed sites, GAMSTOP |
We are an independent publisher. We hold no customer accounts, cannot see balances, cannot release funds and cannot overturn a casino's decision. Anyone claiming otherwise while using our name is not us.
How we fund the site
Some links to the casinos we cover are commercial, and we may earn a commission if you open an account through one. That arrangement pays for the research; it does not buy a position. Rankings and ratings on our list of non GamStop casinos are editorial, and operators cannot pay to move up, to have a drawback removed or to block a critical line. If you believe a page reads as though they did, tell us — that is exactly the kind of message we want.
Sites we are most often asked about
These three generate the bulk of our inbox, usually about bonus size versus bonus conditions. Editorial ratings below are our own scores, not customer review scores.
Betmica — the headline number that prompts the most questions
Betmica sits top of our list (editorial rating 10.0) and advertises a Welcome Offer of 570% up to £5,700 plus 270 free spins. It is here because that headline is unusually large for a casino accepting UK players outside the GAMSTOP scheme, and because it publishes its terms in a readable form. The questions we receive are nearly always the same: what does a 570% match actually require? A percentage match is calculated on your deposit, so the advertised ceiling assumes a deposit most readers will never make. Before you claim it, check the wagering multiplier, the maximum bet allowed while a bonus is active, the expiry window and any cap on what you can withdraw from bonus winnings. The limitation to weigh: the larger the match, the heavier the playthrough tends to be, and a capped cashout can make a £5,700 headline far smaller in practice.
Kikibet — spins and match combined, with the same caveats
Kikibet (editorial rating 9.9) advertises 350% up to £5,555 and 300 free spins. It earns a write-up because it is one of the few on our list quoting the ceiling directly in pounds rather than euros, which spares GBP depositors a conversion step. Free spins are usually tied to named slots at a fixed stake value, and winnings from them commonly carry their own wagering. Limitation: spins are typically released in daily tranches rather than all at once, so an expiry date that looks generous can be tighter than it appears if you do not log in regularly.
Betninja — a smaller, plainer offer
Betninja (editorial rating 9.8) advertises a £1,000 bonus and 100 free spins to all new players. It is on this page because it is the offer readers ask the fewest follow-up questions about — a flat sterling figure is easier to reason about than a four-figure percentage. Assess it on the minimum deposit needed to qualify and on whether live dealer play contributes to wagering, since table games often contribute at a reduced rate or not at all. Limitation: the headline is modest next to others on the list, so if bonus size is your main criterion it will look thin.
Other operators we cover, including WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, advertise offers in euros, dollars or pounds. Where a bonus is quoted in euros — WinnerIsland's up to €1,000 plus 100 free spins, Smash Casino's 600% up to €10,000 slots package, Rivo's 1000% up to €10,000 with 25% cashback, Nightluck's €6,400 plus 280 free spins — your sterling deposit may be converted, and the converted amount decides your real ceiling. CoinPoker quotes 150% up to $2,000, a dollar figure. Zombillion (250% up to £4,000 plus 200 free spins) and Daytonaspin (255% up to £4,500 plus 255 free spins) quote in pounds. All welcome offers are for new accounts, subject to minimum deposit, wagering and the operator's published terms.
Questions about money, before you email
Most payment queries we receive can be answered by checking the casino's own banking page, because availability changes and differs by account. As a general guide for UK readers:
- Deposits — debit cards, bank transfer, e-wallets and, at some offshore sites, cryptocurrency. PayPal is rarely available at casinos outside the GB-licensed market; verify rather than assume. Credit cards are banned for gambling in Great Britain.
- Minimum deposits — commonly in the £10 to £20 range, but a bonus may set a higher qualifying minimum than the site's general floor. Check both.
- Currency — if the account is held in euros or dollars, expect a conversion spread on the way in and again on the way out, plus any fee your bank adds.
- Withdrawals — e-wallet payouts are usually quicker than card or bank transfer, but every route starts with an internal review period. Weekly or monthly withdrawal caps are common at offshore sites and matter far more than advertised processing speed if you win a large sum.
- Fees — some operators charge for withdrawals below a threshold, or for repeat withdrawals in a period. These sit in the terms, not the banking banner.
Before a first payout you will face KYC: identity document, proof of address, and proof of payment method. Larger or unusual sums can trigger source-of-funds checks. Uploading documents early, rather than after you win, is the single most effective way to avoid a delay. We cannot chase verification on your behalf.
What these sites actually offer
If you are writing to ask what to expect from the casinos on our list, the range generally breaks down as:
- Slots — the bulk of every library, from low-volatility titles that pay small and often to high-volatility games with long dry spells. Published RTP is a long-run average, not a session forecast.
- Progressive jackpots — pooled prizes that grow across players; often excluded from bonus wagering and sometimes from bonus play entirely.
- Live dealer rooms — blackjack, roulette and baccarat streamed with a human dealer, with table limits set per room.
- Digital table games — the same games run by software, typically with lower minimum stakes and faster rounds.
- Mobile play — most libraries run in a phone browser; a handful of older titles do not.
Software providers vary by operator and by your location, since some studios restrict certain markets. If a specific game matters to you, check it is live in your region before depositing.
Sportsbooks alongside the casino
Several operators we cover run a sportsbook and sometimes an esports section next to the casino, often on a shared wallet so one balance covers both. The mechanics differ from casino play: pre-match and in-play markets, accumulators, bet builders and cash-out, with odds shown in decimal format for UK users. Sports free bets carry their own conditions — minimum qualifying odds such as 1.50 or 2.00, a stake-not-returned structure, and an expiry. A casino bonus usually cannot be wagered on sports, and a sports free bet cannot be spun on slots. If your query is about which wallet a bonus landed in, say so in your email; it is a common source of confusion.
Regulation, eligibility and where to take a complaint
You must be 18 or over to gamble. The UK Gambling Commission licenses operators serving Great Britain, and every GB-licensed site must be part of GAMSTOP, the national self-exclusion scheme. Northern Ireland is regulated separately, so "UK" and "Great Britain" are not interchangeable when licensing is discussed.
Casinos not on GAMSTOP are licensed elsewhere — Curaçao is the most common jurisdiction — and accepting British customers is not the same as being authorised by the Gambling Commission to serve them. The practical consequences are real: you are outside GB consumer protections, outside the UKGC complaints framework, and outside GAMSTOP's reach. Dispute resolution depends on the overseas licence, and redress is generally slower and less certain. We describe no casino as completely safe, and we cannot guarantee any withdrawal.
If you have a dispute, the order is: the operator's own support, then its formal complaints procedure, then the alternative dispute resolution body named in its terms, then the issuing regulator. Keep dated records of chat transcripts and emails throughout. We can tell you what a term means; we cannot arbitrate.
If gambling has stopped being fun
If you are registered with GAMSTOP, that exclusion runs for six months, one year or five years and cannot be lifted early — playing at sites outside the scheme works against the decision you made. Free, confidential support is available from GamCare on 0808 8020 133, 24 hours a day. Deposit and loss limits, session reminders and account closure are offered by most operators, and blocking software on your phone and computer adds a layer that is harder to undo in the moment. Gambling is entertainment with a cost attached, never a way to make money or fix a financial problem.
Corrections and how we assess sites
Our reviews are desk research: we read operators' published terms, licence details and banking pages, and we compare what is advertised against what the small print says. We do not open accounts, deposit, play or withdraw, so nothing here is a tested result — advertised processing times are the operator's claim, not our measurement. Facts on this page were last verified on 23 September 2026.
Spotted something wrong or out of date? Email [email protected] with the page and the evidence. Corrections are made openly rather than quietly. If you would rather read first, start with our ranked comparison of non GamStop casinos and come back with anything it leaves unanswered.